Customer Service Representative

About our Client

Our client is a global leader in the pharmaceutical and healthcare supply chain industry, dedicated to providing essential products that make a real difference in people's lives. We're talking about high-stakes logistics, where precision and reliability are paramount.
Our client's work directly contributes to helping people when they need it most. This isn't just a job; it's a chance to be part of a team based in Erskine Park that takes immense pride in knowing their work has a tangible impact on the well-being of others. Join us and become a vital link in a supply chain that truly matters.

About the Job

• Serve as the primary point of contact for key clients, including pharmacies and wholesalers.
• Manage a high volume of orders and administrative tasks, with a focus on email communication
• Oversee the entire order-to-cash process, from initial SAP entry to final dispatch and delivery.
• Utilise critical thinking and problem-solving skills to manage complex issues and non-standard service requests.
• Handle multiple tasks simultaneously, including manual order processing and maintaining accurate CRM records.

About You

• Experience using SAP or experience with CRM platforms is highly regarded
• Previous experience in a customer service or administration role within the FMCG, pharmaceutical, or healthcare supply chain industry
• A proactive mindset and the ability to think critically to resolve issues under pressure.
• Excellent attention to detail and a commitment to data accuracy.

Benefits

• Join a passionate, fast paced environment
• $35Ph+Super
• Opportunity for permanent position
• Immediate start!

If this is a position that excites you APPLY NOW or alternatively share your updated CV to laura.anderson@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.